Compliments and Complaints

Pacific International Insurance is a proud member and participant of the Insurance and Financial Services Ombudsman Scheme (IFSO). The Scheme is a free and independent authority for all customers with a complaint about financial service providers. Pacific International Insurance is one of the many companies in New Zealand which participates in this scheme.

Here at Pacific International Insurance and with all the insurance brands we have, we have a formal complaints resolution process. We are committed to treating all our customers fairly and doing everything we can to resolve their complaint. If any customer remains dissatisfied with the outcome following Pacific International Insurance’s independent review or any of the brands that we administer (and if it is within the jurisdiction of the IFSO), then Pacific International Insurance will issue a Letter of Deadlock so that you can refer your complaint to the IFSO.

For more information about the scheme please visit the IFSO website or contact it via these channels:

  • Freephone:       0800 888 202
  • Telephone:       +64 4 499 7612
  • Email:                 [email protected]
  • Office hours:     8.30am to 5pm Monday to Friday
  • Post: Insurance & Financial Services Ombudsman Scheme, PO Box 10-845, Wellington 6143, NEW ZEALAND
  • Physical: Insurance & Financial Services Ombudsman Scheme, Level 2, Solnet House, 70 The Terrace, Wellington 6143